Click on the sections below to view our most frequently asked questions:
Questions About Us?
What makes Lemonaid & ChariTea different from other soft drinks?
Are you properly organic?
And exactly how fair are your drinks?
Are your products vegan?
Is your brand part of a global drinks corporation?
Where can I find Lemonaid & ChariTea?
How can I support your project?
Can I work for you?
'Contains traces of fat, saturated fat, protein and salt' - what's that all about?
Questions About Orders?
How much does delivery cost?
How are your glass bottles packaged for shipping to ensure they arrive intact?
Can I mix & match my own pack?
What payment methods do you offer?
What is the estimated delivery time for my order, and how do I know when it is on its way?
Do you ship outside of the UK?
What shall I do if my glass bottles arrive broken, or are missing?
Can I request express shipping for my order?
We do not currently offer express shipping.
Can I make changes or cancel my order after its been placed?
Are there any bulk order discounts available?
Do you offer refunds/returns on orders?
What should I do if I have a question or issue that is not covered in the FAQs?
Are your glass bottles recyclable?
Do you offer larger bottle sizes than 330ml?
Questions About Subscriptions?
How do I log into my customer account?
To log in to your customer account, click on the login icon. This is the middle icon located on the top righthand side of the screen. If you don't have a password yet, please reset it.
If you see a 'no account found'' error message, please create an account using the same email address you placed your subscription with.
When is next payment due?
How do I change my address?
How do I pause or skip a delivery, or change my subscription?
How can I cancel my subscription?