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FAQs
Click on the sections below to view our most frequently asked questions:
Questions About Us?
What makes Lemonaid & ChariTea different from other soft drinks?
Are you properly organic?
Yes - all of our raw materials come from organic certified farms. Every last drop and grain. That’s why we proudly display the official EU organic certification. Some of our ingredients are even Demeter biodynamic certified, for example, our blood orange juice.
And exactly how fair are your drinks?
We source our ingredients from small farmers around the world. Some of the cooperatives bear the official FLO Fairtrade seal, while others are still in the certification process. Not only are all of these farming projects ecologically sustainable, but also engage in sustainable social practices too. This means that the cultivators of our ingredients receive a better price for their products, in turn enabling them to strategise long-term and live well off their land. What's more, we regularly travel to the growing regions to see first-hand how things are going.
Are your products vegan?
Yes - all of our soft drinks are officially certified by the Vegan Society, except ChariTea green (which contains honey). They contain nothing but the finest organic materials, with nothing artificial added. We also don’t use any animal products to filter our drinks, unlike other brands.
Is your brand part of a global drinks corporation?
No - Lemonaid was founded as an independent project between friends and has continued that way ever since. We came into existence to contribute to a fairer world while also addressing the absence of genuinely delicious soft drinks on the market. Today, a few more people work at our little company, ensuring our drinks arrive soundly in your hands.
Where can I find Lemonaid & ChariTea?
You can purchase Lemonaid and ChariTea beverages in selected cafes, restaurants, bars, clubs and health food shops. Check out our Shop Finder, which lists all of the UK retailers currently stocking Lemonaid & ChariTea. Trade customers and other resellers may also contact us via shop@drinkinghelps.co.uk for exclusive trade pricing.
How can I support your project?
Buy our soft drinks. Every bottle sold supports social projects, so you're contributing to a better world with every sip. What else? There may be cafes, bars or delis in your area that don't yet know about us... do them a favour and give them a nudge. Finally, sign up to our mailing list below and follow us on Instagram. Now you can keep up with the latest happenings at Lemonaid & ChariTea.
Can I work for you?
Sure! There is plenty of work to do in our company. You will find our current job offers here. General enquiries can be sent to jobs@lemon-aid.com.
'Contains traces of fat, saturated fat, protein and salt' - what's that all about?
Fat, protein and salt occur naturally in tiny amounts in the various fruits (for example, in the oil from their peel). As these fats are saturated fats, the law requires us to mention them specifically, however the amounts in question aren’t relevant from a nutritional point of view. That’s why they aren’t mentioned in the nutritional charts.
Questions About Orders?
How much does delivery cost?
Free delivery on all orders over £30, otherwise it's £5.95 per order.
How are your glass bottles packaged for shipping to ensure they arrive intact?
Our glass bottles are packaged in partitioned cardboard dividers with top and bottom protection, then placed in a solid outer cardboard box. This ensures a very low risk of breakage during shipping. Our packaging is also 100% plastic free, using recycled cardboard.
Can I mix & match my own pack?
At this point, we do not offer the option to create custom packs with mixed and matched items. However, you can explore our variety pack, which provides a selection of different items to suit your preferences. This way, you can still enjoy a diverse range of products conveniently packaged together.
What payment methods do you offer?
Paypal, and all major credit and debit cards.
What is the estimated delivery time for my order, and how do I know when it is on its way?
We currently offer shipping to customers in England, Scotland, Wales and Northern Ireland only. Our standard delivery time is 3-7 working days for all items in stock via DPD. You will receive another email with a tracking link from "Beerhunter" once a parcel has been handed over to DPD.
Do you ship outside of the UK?
We do not currently ship outside of the UK. Please also note that there is a +£5 surcharge for shipping to Northern Ireland. For international trade clients, please contact us here.
What shall I do if my glass bottles arrive broken, or are missing?
We take extra care and utilise sturdy packaging material to ensure your order arrives accurately and safely, however in the rare case that any bottles arrive damaged or are missing, please email us at shop@drinkinghelps.co.uk with your order number, photos of the delivery, and the number of bottles damaged/missing, and we will be back in touch shortly to rectify the situation.
Can I request express shipping for my order?
We do not currently offer express shipping.
Can I make changes or cancel my order after its been placed?
Please email us at shop@drinkinghelps.co.uk. If we read your email before the order has been packed, we’ll be happy to amend or cancel your order.
Are there any bulk order discounts available?
We do not offer discounts on bulk orders, however if you are ordering a significant quantity, we recommend taking advantage of our subscription service, which provides you with a 10% lifetime discount on your subscription orders. You can pause, skip or cancel your subscription anytime, no questions asked. If you are a business or office, please head here to get in touch with our sales team for trade-exclusive pricing.
Do you offer refunds/returns on orders?
If you have any issues with your order or would like to return your items within 14 days from the date of delivery, please email shop@drinkinghelps.co.uk for advice on next steps. Following the return of items in good condition, we will issue a refund within 7 days of receiving your order back.
To be eligible for a refund, all products must be unopened and in the same condition that you received them. Unfortunately, we can only cover shipping costs if there is a problem with your order. Should this be the case, please contact us and we will do our best to make it up to you.
In case of goods being returned to us because of a failed delivery (e.g. incorrect address provided, nobody available to accept the goods), we unfortunately need to deduct a return handling fee of £10 per parcel from your refund, which we are charged for ourselves by DPD.
What should I do if I have a question or issue that is not covered in the FAQs?
For more support, please direct your enquiry to shop@drinkinghelps.co.uk and we will endeavour to get back to you as soon as possible.
Are your glass bottles recyclable?
Yes, our glass bottles are fully recyclable. We are committed to sustainability, and in markets where circular deposit schemes exist, such as Germany, Switzerland, and Austria, our bottles are designed to be reused multiple times. Unfortunately, as of now, the UK does not have a nationwide deposit scheme in place, however, we encourage responsible recycling and upcycling to minimize our environmental impact.
Do you offer larger bottle sizes than 330ml?
No, we currently do not offer bottle sizes larger than 330ml.
Questions About Subscriptions?
How do I log into my customer account?
To log in to your customer account, click on the login icon. This is the middle icon located on the top righthand side of the screen. If you don't have a password yet, please reset it.
If you see a 'no account found'' error message, please create an account using the same email address you placed your subscription with.
When is next payment due?
To check when your next payment is due, log in to your account, click My Subscriptions on the lefthand side, then navigate to your subscription. From there, you will see your payment due dates.
How do I change my address?
To change your address, log in to your account, click 'Update Profile' on the bottom lefthand side, and input your default address. To change the address of a subscription, click on My Subscriptions, navigate to the subscription you'd like to change the address for, and click 'Update Address'.
How do I pause or skip a delivery, or change my subscription?
To pause, skip or change your subscription, please log in to your account, click My Subscriptions, and from there you can modify your subscription details.
How can I cancel my subscription?
To cancel your subscription, log in to your account, click on My Subscriptions, navigate to the subscription you'd like to cancel, and click 'Cancel Subscription'.
I've cancelled my subscription, but have changed my mind. How do I restart it?
To restart your subscription, log in to your account, click on My Subscriptions, and navigate to the cancelled subscription. From there, you can restart and modify your subscription as needed.