Type: Full-Time (40 hr/week) | Location: Office-based in Shoreditch, London

Social Enterprise drinks brand Lemonaid & ChariTea is looking for a full-time Commercial Operations Coordinator and all-round multitasking superstar.

Since 2009, we’ve been on a mission to shake up the soft drinks market with Fairtrade, organic beverages that make a real difference. Every bottle sold contributes 5p to the Lemonaid & ChariTea Foundation, and together we’ve raised over £10 million to fund impactful social projects in our sourcing regions. Our goal is simple yet powerful: to inspire social change, one drink at a time. You can learn more about our journey and the Foundation’s work here. And it’s not just words - every year, we pack our bags and visit our growers and project partners, like the Heiveld Cooperative in South Africa, to see the impact first-hand. What started as a small idea in Germany has grown into a global movement.

Today, our team of 130 Lemonaiders spans six countries, and in the UK, eleven of us are driving sales and marketing to new heights. We’re already stocked in over 4,000 accounts across the UK and are about to take our next big step by launching into retail this Winter. With growth as our top priority, we’re focused on winning new accounts, expanding within existing customers, and exploring new channels and formats. We need a hands-on, highly organised team player to help make it happen.

YOUR ROLE

Your main responsibilities & what your role entails

This role is the central support hub for the UK sales and marketing team, ensuring smooth day-to-day operations and enabling the team to focus on growth. You’ll handle UK-specific logistics, event coordination, CRM and data management, and provide hands-on support to the MD, Head of Sales, and Sales Managers. From booking travel to managing sampling stock, liaising with distributors, and coordinating event materials, you’ll be the behind-the-scenes problem solver who keeps everything running. Our office, from which you will work, is located within a stunning midcentury-inspired FORA co-working space in Shoreditch, 2mins walk from Old Street Station, with an on-site gym, café, and rooftop terrace.

Sales & CRM Support

• Maintain and update Salesforce, ensuring account data is always accurate.

• Process account activations and deactivations, record wins/losses, and generate monthly reports.

• Monitor incoming leads, qualify them where appropriate, and pass them to the sales team.

• Support monthly sales bonus calculations. 

Logistics & Event Support

• Coordinate logistics for sampling, festivals, and trade events.

• Order POS and merchandise materials, liaise with marketing for updated artwork when needed.

• Keep the office fridge and local sample storage stocked and organised.

Team & Office Support

• First point of contact for inbound UK customer queries.

• Support the team with travel bookings, meeting scheduling, and ad hoc projects.

• Organise internal team events and new starter welcome packs.

• Oversee office management, sampling stock, mail handling, and occasional supplier payments.

• Support recruitment processes and onboarding for new hires. 

ABOUT YOU

We’ve told you a little bit about us; now it’s all about you

• You hold an undergraduate degree or have 3+ years equivalent work experience.

• You are based in London or happy to commute into the capital.

• You are a UK resident or hold a full work permit, as we can’t sponsor visas.

• Highly organised, with a knack for juggling multiple priorities.

• Strong communicator who’s confident dealing with suppliers, customers, and internal teams.

• Comfortable using CRM tools (Salesforce experience a bonus) and Excel/Google Sheets.

• Hands-on and resourceful - you’ll enjoy getting stuck into varied tasks each day.

• Flexible and proactive, happy to step in wherever needed to keep things moving. 

WHAT WE OFFER

The perks of being a Lemonaider, changing the world one drink at a time

• A chance to work in a fast-growing global social enterprise with a strong mission to drive social change

• 26 - 30 days’ holiday a year, plus bank holidays

• A company pension scheme

• Private medical and income protection insurance, incl. dental, optical & mental health, co-paid by the company

• Regular team socials and project trips to our farming communities and project partners in the Global South

• The prospect of joining the Lemonaid & ChariTea Foundation’s advisory board, participating in the selection

process of project partners and distribution of funds

• Cycle2Work Scheme

• As many delicious iced teas and soft drinks as you can carry home 

HOW TO APPLY

If you’re ready to make a difference and drive growth with Lemonaid & ChariTea, we can’t wait to hear from you! To

apply, please follow this link and complete a short questionnaire.